Service Cancellation

I am writing to express my disappointment with my recent customer service experience and to formally advise that I wish to cancel my service because there is currently no suitable offer available for my home.

On 22-Jun-2026, at approximately 9:00 am, I contacted TELUS customer service to discuss my options. During this call, I was transferred between three different representatives and spent approximately one hour seeking assistance, yet my concerns were not resolved.

In particular, I spoke with an agent named Melody, on 22-Jun-2026 at approximately 10:00 am. I requested clarification regarding the difference in fees between canceling my service on the contract end date versus canceling at the end of the billing cycle. Unfortunately, Melody was unable to provide a clear explanation of these charges. More concerning was the manner in which the conversation was handled. Rather than helping me understand my options, she responded with the comment, “Just do whatever you want to do!” I found this remark dismissive and unprofessional.

As a customer, I expect clear information, respectful communication, and reasonable support when making decisions about my services. While I understand that internet service providers may operate with limited competition, customers should still be treated with courtesy and professionalism.

I am disappointed by the amount of time spent seeking assistance and by the quality of service I received. I hope TELUS will review this matter and take appropriate steps to improve the customer experience.