Forum Discussion

bobbobbob's avatar
bobbobbob
Neighbour
2 years ago
Solved

new internet service

Telus has just sent me a cable modem for my new internet service but i currently have DSL so i have no coax outlet to connect the new modem to. How am i supposed to connect the new modem?

  • Nighthawk's avatar
    Nighthawk
    2 years ago

    That's not a Telus modem. Telus doesn't use DOCSIS 3 / coax for their internet. The Sercomm DM1000 is something that Shaw resellers use.

3 Replies

    • bobbobbob's avatar
      bobbobbob
      Neighbour
      2 years ago

      Sercomm DM1000. Apparently I will need a service technician to come set it up.

      • Nighthawk's avatar
        Nighthawk
        Icon for Community Power User rankCommunity Power User
        2 years ago

        That's not a Telus modem. Telus doesn't use DOCSIS 3 / coax for their internet. The Sercomm DM1000 is something that Shaw resellers use.

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