Forum Discussion

oObfOo's avatar
oObfOo
Neighbour
26 days ago

New install, don't want the Wifi hardware..

Hi, I've just moved over from Shaw after being there 25+ years and have been happy with my new Telus fibre install over the last couple months.

My only issue is I have limited storage space and already have all my own network/wifi infrastructure setup in my apartment, so I don't need this BOOST2-TCH Wifi 6 WAP the tech left and I really don't want to store it for 5, 10, 15 years. 

I'm trying to avoid sitting on hold for 3 hours for customer service .. how do I return this hardware to Telus and get a note on my account so I'm not billed for it in the future.

thanks..

bf

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Glad to hear you're enjoying your new TELUS PureFibre services oObfOo. We'll send you a PM shortly so that we can take a look into the early equipment return request.