Forum Discussion

Di444's avatar
Di444
Organizer
5 years ago

Migration Issues

Has abtbody else experienced this problem?

When I proceeded to activate my account (I already had a Google account) I was presented with the signon which contained a Telus email ending in .telusplanet.net, but I had indicated on the request to use one of my other aliases ending in .telus.net.  I entered my password and was presented with the Google  Choose an Account and I checked Personal Google Account.

 

I then received an error message: Your account has changed.  The telusplanet.net address is no longer available because an organization has reserved this.  The same error message was received when I attempted to use my email endding in .telus.net.

Anybody have a solution?

 

 

2 Replies

Replies have been turned off for this discussion
  • SmoresGuy's avatar
    SmoresGuy
    Icon for TELUS Team Member rankTELUS Team Member
    5 years ago

    Hi, That message you described is similar to the messages used when the telus.net/telusplanet.net address was used on Google for another service in the past. There is a help page about https://www.telus.com/en/ab/support/article/migration-day-checklist-google-users but I think you have already done the Migration Day steps, and I would suggest reading the section on "Steps to continue using your previously created Google account". 

     

    Hope this helps resolve the issue.

  • Di444's avatar
    Di444
    Organizer
    5 years ago
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="Generator" content="Microsoft Word 15 (filtered medium)" /><!--<br>/* Font Definitions */<br>@font-face<br> {font-family:"Cambria Math";<br> panose-1:2 4 5 3 5 4 6 3 2 4;}<br>@font-face<br> {font-family:Calibri;<br> panose-1:2 15 5 2 2 2 4 3 2 4;}<br>/* Style Definitions */<br>p.MsoNormal, li.MsoNormal, div.MsoNormal<br> {margin:0cm;<br> font-size:11.0pt;<br> font-family:"Calibri",sans-serif;}<br>a:link, span.MsoHyperlink<br> {mso-style-priority:99;<br> color:blue;<br> text-decoration:underline;}<br>.MsoChpDefault<br> {mso-style-type:export-only;}<br>@page WordSection1<br> {size:612.0pt 792.0pt;<br> margin:72.0pt 72.0pt 72.0pt 72.0pt;}<br>div.WordSection1<br> {page:WordSection1;}<br>-->

    P.S. I resolved the problem by using my ipad   Maybe because I had used the ipad when I registered for the migration????  Anyway, I am able now to access my email.

     

    Sent from Mail for Windows 10

     

Related Content