Forum Discussion
I need help with recurring billing issues.
Hello, I cancelled my Home Security Service many months ago. I sent all the gear back and have Canada Post documentation to prove it. I also have several emails from Telus confirming the successful closure of this service. In addition to this I have called and spoken to Telus individuals on 6 different occasions. Every time I am told it will be resolved.
Yesterday Telus tried charging my credit card again, asking me to pay for a subscription I cancelled long ago.
The email states that Telus will refer me to a credit institution if I don’t pay up.
PLEASE HELP. I am growing increasingly frustrated at this situation as I have in good faith tried everything possible to provide information.
I worked very hard in my life to try and have a clean credit history and now this is being threatened. I am at wit’s end with this and I don’t know if I should just call a lawyer to help me out at this point.
please help.
1 Reply
TELUS_SupportOfficial Support Team
Definitely not the experience we want you to have. You seemingly have done everything right, from keeping the Canada Post receipts and emails, and reaching out to our team already. We'll investigate this right away. As we'll need to gather your info, we'll do so via private message. Check your Inbox!
