Forum Discussion

coconut's avatar
coconut
Neighbour
9 months ago

Feedback on live recording

I have Optik TV and recording TV shows is an extra charge. The charge associated with this feature (that should be standard) is $17.00/month. I feel like this a ridiculously high charge for this feature. I understand that it is now cloud storage but that should be a $2.00-$3.00/month max. Subscription services like Netflix are $17.00ish per month and this feature should not be in line with a subscription like that. This seems like a money grab by Telus and I'm very disappointed this was never explained before we switched providers. Just some feedback to take into consideration. This pricing is outrageous.

2 Replies

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    9 months ago
    My understanding is that if it's not included in your package it should only be $10 to add:
     
    A recording plan is included with 2 Theme Packs + 1 Premium, 4 Theme Packs + 1 Premium, 7 Theme Packs + 1 Premium and 11 Theme Packs + 2 Premiums plans. For Basics, Core and Core + 1 Premium plans, recording can be added for regular pricing, currently $10/mo and subject to change without notice. Recordings are available to watch on your TELUS TV Digital Box or on the TELUS TV+ app on compatible devices. Recordings are only available to watch in Canada. If streaming recordings on a mobile network, regular data charges apply.
     
  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    9 months ago

    Hi there! Are you noticing the charge on specific channels, or is it appearing for all the channels you are recording?

     

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