Forum Discussion

coconut's avatar
coconut
Neighbour
10 months ago

Feedback on live recording

I have Optik TV and recording TV shows is an extra charge. The charge associated with this feature (that should be standard) is $17.00/month. I feel like this a ridiculously high charge for this feature. I understand that it is now cloud storage but that should be a $2.00-$3.00/month max. Subscription services like Netflix are $17.00ish per month and this feature should not be in line with a subscription like that. This seems like a money grab by Telus and I'm very disappointed this was never explained before we switched providers. Just some feedback to take into consideration. This pricing is outrageous.

2 Replies

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    10 months ago
    My understanding is that if it's not included in your package it should only be $10 to add:
     
    A recording plan is included with 2 Theme Packs + 1 Premium, 4 Theme Packs + 1 Premium, 7 Theme Packs + 1 Premium and 11 Theme Packs + 2 Premiums plans. For Basics, Core and Core + 1 Premium plans, recording can be added for regular pricing, currently $10/mo and subject to change without notice. Recordings are available to watch on your TELUS TV Digital Box or on the TELUS TV+ app on compatible devices. Recordings are only available to watch in Canada. If streaming recordings on a mobile network, regular data charges apply.
     
  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    Hi there! Are you noticing the charge on specific channels, or is it appearing for all the channels you are recording?

     

Related Content