Disney+ billed for a year but never worked - My TELUS shows no linked accounts

Hi,

I have had Disney+ included with my TELUS TV package for almost a year. I have been billed for it the entire time, but I have never been able to use it.

In My TELUS, under subscriptions, it says I have no linked accounts, and there is no way to complete the Disney+ activation. I have been going back and forth with TELUS support about this for months and it is still not resolved.

What I am asking for:

1. Cancel the Disney+ add-on on my account and re-provision it from scratch, then help me complete the activation properly.
2. A credit for the months I have been billed for a service I could never access.

I can provide my account details by private message.

Thanks,

Tyson