Forum Discussion
Cloud PVR
I just hooked up the new cloud PVR box. A couple of questions on capability:
- I set up a program to record once a day. It records several recordings in a day and I see no way to change this? I wind up with 27 recordings at the end of a week!
- There is no ability to extend recordings which can be problematic when it comes to sports. Is this feature coming?
- You can’t seem to be able to delete the program you are watching without going back to all recordings and then deleting. The recorded show continues to play even after deleting. Seems very clugy!
2 Replies
TELUS_SupportOfficial Support Team
When you choose a “record once a day” setting, the Cloud PVR will create a separate recording file for every airing of that program. That’s why you’re seeing many recordings over the week, it’s working as designed. If your intent is to only record one specific airing (for example, the 8:00 PM broadcast), you’ll want to select the specific time slot you want to record and avoid the generic “record daily” option. Your feedback about adding an “extend recording” feature has been passed along to the product team for consideration in future updates. Right now, the system doesn’t allow you to delete the program directly from the playback screen Instead, recordings must be removed from the Recordings list, and even then the video may continue playing until you exit playback, this is expected behaviour with the current interface. It’s feedback we’ve shared with the UX team for simplification in future UI releases.
Some of these issues have been around since the cloud pvr came out three years ago, and are being worked on.
