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NeillEvans's avatar
NeillEvans
Neighbour
5 years ago

Smart hub 0 upload speed??

we have had the hub for about a year no real issues now starting yesterday 5 to 15mbps download speed (really good) Zero upload speed. Called telus no help. I turned it off unplugged it for 30 min. Still nothing hit the reset button still nothing please help.
 
 

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    5 years ago

    Have you tried connecting a laptop directly to the hub with an ethernet cable? If still no upload, contact Telus again about a replacement device.

     

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