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4 days ago

Samsung s20 plus 5G - Only LTE

Samsung s20 plus 5G - Only LTE
I know the phone is 5 years old - But I cannot get 5G anymore - According to the Telus Coverage website, I have 5G in my Area - 
I am just wondering if anyone else is having this issue - 

Thank you,

 

 

5G
SamsungS20

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    4 days ago

    There are a few things you can check:

     

    1. Ensure 5G is enabled by going to Settings --> Connections --> Mobile networks. Tap on Network mode, and ensure that it's selected.

    2. Is it an older SIM card from an older device such as a 4G device?

    3. Try resetting your Network Settings.

    4. Try togging Airplane Mode on and back off. Devices occasionally stay on strong LTE towers rather than searching for a 5G one.

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