Forum Discussion

Lucas00's avatar
Lucas00
Neighbour
4 years ago

Poor Cellular Connection

Poor Cellular Conetec at 600 block 21 Ave NW Calgary. Only 1 bar with 5G and connection is very slow.

3 Replies

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User
    4 years ago

    There are several towers very close to that location.

     

    What is your definition of "very slow"?

    Are you indoors or outdoors?

    What signal strength do you get with LTE?

    Is your phone the only one in the household with that issue?

    Have you reported the issue to technical support?

     

    • Lucas00's avatar
      Lucas00
      Neighbour
      4 years ago
      Hey Nighthawk,

      Inside the house with 1 bar of signal for both 5G and LTE. Slow means any website will take more than one minute to load.
      Both phones have the same issue.
      Not reported. Please help.
      • Nighthawk's avatar
        Nighthawk
        Icon for Community Power User rankCommunity Power User
        4 years ago

        First step for help is contact mobility tech support.

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