Forum Discussion
Canada USA mexico
I have a Canada USA Mexico plan
Iam in puerto Vallarta Mexico
iPhone says no service
have roaming on
have restarted my phone same message
any help would be appreciated
9 Replies
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did not work
I tried them all
did not work
would search but then no service
TELUS_SupportOfficial Support Team
Do you have a screenshot of the wireless carriers that you can connect to?
- TELUS_Support
I was personally down in Mexico for the holidays (different state) and found that if you connect to Telcel or AT&T you'd have actual service. There were a few carriers with just numbers on them and they had bad reception.
If you can, can you post a screenshot of the carrier selection that you have?
- Eric
- TELUS_Support
I'm not sure if you're still there but try toggling Airplane mode off, then back on.
Following this. Same problem. I can see the other networks but my phone won’t connect to any of them. My partner has the same plan as me and his phone automatically connected no problem.
- TELUS_Support
Garygary You may need to manually select a network if your phone doesn't automatically connect to one. Tap on Settings > Cellular > Network Selection > disable "Automatic" which will trigger a manual search for networks. Once a list has populated, tap on networks one at a time until you find one that works.
Remember to reverse the steps when you return home.Tried all of that did not work
Same issue for me,
yet my wife does not have the Canada/USA/Mexico plan and is able to pay the 15$ daily and she has full reception. same phone model, were both with telus.
I am sure glad i am paying a premium for my plan....
