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Fembury's avatar
Fembury
Neighbour
3 years ago

Activate account

I have activated my account as requested. But it will not complete. Advises me that awaiting account  holder approval. I AM  THE ACCOUNT HOLDER

 

then it tells me wrong account number. Telus gave me the account number 

 

they won’t get paid until I can get into this account or leave this nightmare. 

what has happened to Telus ??

1 Reply

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager

    Are you referring to your online account access? If so, be careful to not include any spaces into the account number field as it may register as a character. Also try dropping the last digit of the account number.