Forum Discussion
Account Frozen and Order on Hold
Just signed up for 4 lines and devices and yesterday. During the call, rep had advised me that I was eligible for additional shared data sims for tablet and pixel watches on each line as I activated pixel 9 devices. Told me to call back the next day to get them added to the account. Tried to call today and was notified my account was actually flagged for fraud and the 4 orders for devices and new activations have been put on hold. They were not able to tell me why, only that fraud department would contact me at some point. Can anyone provide more information?
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TELUS_Support hello, could you please help.
- NFtoBC
Community Power User
Nobody but the Telus Fraud department has any access to your account information once an account is flagged. You will need to await them reaching out to you. I will suggest that the purchase of 9 devices is a likely trigger.
I didn't buy 9 devices. I purchased 4, 1 per line. The device name is pixel 9.
