Support Articles

Announcement Hello Community Members, We’re upgrading the Neighbourhood Forum to bring a better, but familiar, experience to you. Starting this November 11th at 12 AM Eastern Time ending November 12th at 3 AM Eastern Time, Neighbourhood will be in read-only mode. Posts and commenting will be turned

On Sunday, November 1, 2026, several Canadian provinces and territories moved to permanent daylight saving time and no longer turn their clocks back. TELUS has updated its network to support this change across both Mobility and TV services; however, because devices and app guides rely on global soft

As AI-driven phishing and scam attempts become increasingly sophisticated and harder to spot, we’ve partnered with cybersecurity leaders at Norton to build TELUS Scam Protection directly into the My TELUS app, giving you peace of mind. Here's a breakdown of how it works, what’s included, and how to

Canadian Anti-Fraud Centre http://www.antifraudcentre.centreantifraude.ca Cyber Month is an opportunity to help Canadians learn how to recognize fraud and cyber threats and take simple steps to protect themselves. The 2026 Cyber Month theme, “Your Best Defence Is You,” highlights the important role

Quick answer: If you see a fallen or low-hanging wire, stay away and keep others back. Call 911 if the wire is sparking, on a road, or touching a vehicle or building. If there's no immediate danger, report it at telus.com/status or call TELUS at 1-888-811-2323 (or 611 from a TELUS mobile device). Wh

Written by Amanda Lee - Senior Program Manager, Tech For Good & TELUS Wise® By the end of 2025, Roblox had 144 million daily active users (26.1 million in Canada and the US), and 56% of those users were under the age of 16. That’s a lot of young people spending a lot of their time immersed in the ga

We've expanded Fast Switch so Public Mobile customers can now switch to TELUS Postpaid online in just a few minutes. Switching to TELUS Postpaid gives you access to premium features including international roaming, Wi-Fi calling, mobile and home bundling, TELUS Rewards, and 5G+ speeds; all through a

Canadian Anti-Fraud Centre http://www.antifraudcentre.centreantifraude.ca The Canadian Anti-Fraud Centre (CAFC) is receiving reports of criminals pretending to be cellphone service providers. They may claim to work for a victim’s current provider and offer a discount, upgraded plan or new device. Th

TELUS network access boxes and outdoor equipment often get tagged with graffiti. You can report instances directly to TELUS to have it removed as soon as possible. Do not use old any email addresses found online, as these are no longer monitored and will delay cleanup. To Report Graffiti: Visit the

TL;DR: Criminals are using portable devices known as "SMS blasters" to force nearby smartphones onto outdated 2G networks. This 2G downgrade allows them to send convincing "smishing" (SMS phishing) texts pretending to be legitimate brands like Canada Post or 407 ETR. You can significantly reduce you