Support Articles

Follow these device-specific instructions to locate your MAC (Media Access Control) address for network setup and troubleshooting. Android Devices Android Tablets:Open Settings from home screenTap About tabletSelect StatusFind Wi-Fi MAC addressAndroid Phones:Open SettingsSelect About phoneTap Status

Access NHL stats, scores, and schedules through your TELUS Optik TV service with this comprehensive guide. How to Access the App Primary access methods: Tune to channel 910Press "apps" button on Optik remoteAccess via Home Screen: Find in apps rowPress left arrow during live TVSelect "View All" if n

Information about cables near power lines and safety guidelines for tree trimming. Property Owner Responsibilities Any trees located on private property are the sole responsibility of the homeowner, and we recommend reaching out to a professional arborist if necessary to handle any tree branch trimm

Learn how to extend your PVR recording time up to 3 hours to capture entire live events without missing overtime or extended programming. *Our Android boxes auto-extend sports events so there's no need to extend yourself. Setting Up Extended Recording Open TV Guide: Press GUIDE button on remoteFind

Here's some quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Strea

Learn how location services work with TELUS TV+ and ensure uninterrupted streaming of your content. Why Location Access is Required Ensures compliance with content licensing agreementsVerifies streaming occurs within CanadaProvides optimal streaming experienceHow to Enable Location Services Apple (i

Learn about the green screen saver on your TELUS Optik TV box and how to manage it. What Triggers Green Screen Mode 4 hours of continuous play without remote interactionPowering down PVR/Set Top Box (STB)Box entering standby modePurpose Indicates box is in standby modeAllows for background recording

Stream TELUS TV+ content on your Amazon Fire TV devices. Follow these setup instructions to get started. Requirements Active subscription to one of: Optik TVStream+Pik TV with live channelsAdditional requirements: My TELUS or Koodo accountCanadian region settingsFireOS 6 or higherInstallation Steps

Personalize your Optik TV experience by organizing channels and creating custom lists. Follow these steps to tailor your viewing options. Show Only Subscribed Channels Press OPTIONS on your Optik remoteSelect FAVOURITES LISTChoose SUBSCRIBED CHANNELSPress OK to confirmCreate a Favorite Channels List

Learn what to expect during TELUS PureFibre installation and how it affects your property. Installation Overview Work zone parameters: Limited to 2-metre utility right-of-wayTemporary equipment installation requiredIncludes underground conduit and exterior terminal boxEquipment installed: Undergroun