Support Articles

Get To Know The My TELUS App Did you know we have a highly rated app that allows you to check your bills, usage, and much more at the tip of your fingers? We know that your time matters, and the My TELUS app has got you covered! Let's take a look at everything you can do with the app. The benefits o

Protect Your Privacy on Your Devices Protecting your privacy is of the utmost importance. Our phones are an extension of our lives, so we want to help you make informed decisions on limiting the amount of personal info you share through your device. Here are some tips to help. AutoFill To save time,

Who Are We? We're TELUS team members tasked with making sure you get the most out of your Neighbourhood community experience. We wear many hats but you may know us as Community Managers, Moderators, and the team powering the TELUS_Support​. You may also see us on Reddit from time to time. If you hav

Does your certified pre-owned (CPO) device need a repair? Here is some info to help you get that done. In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest TELUS store to discuss with our team, as only TELUS locations can process your iPhone repairs if within the

Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELUS app 2. Select the Device tab near the top of your screen. 3. Tap on Order Processing under

Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that network as long as it could, even when the networ

Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone safe. Protection An important first step to consider

Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. Not only can you optimize and troubleshoot hardware/software issues with your Android and iOS device, you can even book repair appointments, find the nearest Mobile Klinik store, and even check out

If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Ordering Online Most flagship devices are available for preorder the week before the official launch date. This is a great way to en

Squeeze more life out of your device's battery and/or data bucket by limiting how often your apps refresh, update, and/or download data by disabling background app activity. Here's how to do it on your iOS device: Disabling Background App Refresh by App If you know which app(s) are consuming the mos