Switch from Koodo or Public Mobile Prepaid to TELUS Postpaid

We've expanded Fast Switch so Public Mobile customers can now switch to TELUS Postpaid online in just a few minutes.

Switching to TELUS Postpaid gives you access to premium features including international roaming, Wi-Fi calling, mobile and home bundling, TELUS Rewards, and 5G+ speeds; all through a quick and seamless online journey.

Getting Started

If you're a Public Mobile or Koodo Prepaid customer, simply log in to your Self Serve account and look for the TELUS Postpaid banner on your overview page to get started.

Important: All customers switching to TELUS Postpaid will receive a new TELUS Postpaid eSIM as part of their migration. If you currently have a physical SIM card, you'll need to switch to a TELUS Postpaid eSIM as part of this process.

Your eSIM Activation Steps:

1. During checkout, you'll be asked to provide your device's EID.
2. Find Your Device's EID:
• Android: Dial *#06# on your device and copy the 32-digit EID. If you're unable to copy it directly, open Settings, search for "EID", and copy the number from there.
• iPhone: Go to Settings > About > EID and copy the 32-digit number.
• Note: If you don't see an EID displayed, your device may not support eSIM. You'll need to upgrade to an eSIM-compatible device to proceed with Fast Switch.
3. Carefully enter your EID in the activation flow — an invalid or miscopied EID will prevent eSIM download.
4. Once you complete activation, your TELUS Postpaid eSIM will be provisioned to your device.
5. If you don't receive a notification to activate your new eSIM or experience any issues, contact TELUS support and an agent will assist you in provisioning your eSIM.

Tip: Stay connected to Wi-Fi! If you lose cellular service during the number transfer, you'll still receive your eSIM notification and confirmation email over Wi-Fi.

For more information, visit our Help Article here.

Troubleshooting: Not receiving your eSIM notification?

This is the most common issue customers encounter after completing their migration. If you've ported your number but haven't received your eSIM activation notification, here are a few steps to try:

1. Make sure you're connected to Wi-Fi. Your eSIM notification will come through over Wi-Fi if you've lost cellular service during the number transfer.
2. For Android customers, the QR code at the bottom of this page resolves most eSIM activation issues.
3. Still having trouble? Contact TELUS support and an agent will be happy to help you provision your eSIM.