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Just Moved In
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How To Report Graffiti on TELUS Equipment
TELUS network access boxes and outdoor equipment often get tagged with graffiti. You can report instances directly to TELUS to have it removed as soon as possible. Do not use old any email addresses found online, as these are no longer monitored and will delay cleanup.
To Report Graffiti:
Visit the TELUS contact page or call customer support. Provide the location and description of the affected equipment. TELUS will schedule cleanup through our graffiti removal process.
Response Time
TELUS prioritizes graffiti removal on network equipment. Cleanup timing depends on location and severity, but reporting through official channels ensures your request enters the active queue.
When to Contact TELUS
Contact TELUS immediately when you notice graffiti on network boxes, utility poles, or other TELUS infrastructure in your area. Quick reporting helps maintain neighborhood appearance and prevents additional tagging.
jbrook2
Neighbour
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it took 5 months after reporting for graffiti to be cleaned. I am hoping this time my report gets attention within 1 month. (writtenJan 17 2026)
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TELUS_Support
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Official Support Team
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We'll take a look at your post now, thanks.
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lariss
Neighbour
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Hello, I am looking for a contact for graffiti removal for Telus kiosks within the City of Duncan, British Columbia. I am representative with the City of Duncan. We have a significant number of kiosks that have been hit with graffiti within our downtown and adjacent neighbourhoods that are not owned or maintained by the City but significantly affect City aesthetics. I am looking for the right person to connect with, with respect to graffiti removal.
The following kiosks have been tagged and require remediation:
Both boxes 4012 A and B – 487 Jubilee Street, Duncan BC V9L 1X3
Both boxes 4011 A and B– 148 Ingram Street, Duncan BC V9L 1P1
Three boxes 4021 A, 4021 B, 4021 C – South Corner of Government Street at Pine Avenue, Duncan BC, V9 L 1Z4
I am having a challenging time connecting with anyone regarding this matter. Please let me know the next steps in this request process.
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TELUS_Support
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Official Support Team
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Thanks for flagging. We've alerted the area managers to look into this right away.
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TELUS_Support
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Official Support Team
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We'd have to get you in touch with the area manager. We'll send you a private message to gather your contact info.
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