TELUS Mobility Vacation Suspension
Vacation suspension reduces your monthly bill while you're away. Your service pauses and resumes when you return. Eligibility and Duration All monthly plan customers can suspend service for 1-6 months per year. Active service agreements continue unchanged during suspension. Suspension Costs Mobile phones and tablets: $30/month plus device payments (if applicable) Wireless internet devices (Smart Hub, portable hubs, internet keys): $10/month Device payment plans continue at regular rates during suspension. How to Suspend Your Service Visit the TELUS Mobility Vacation Suspension page Select "Log in" under "Please log in to start this process" Enter your telus.com/mytelus username and password Choose the phone number to suspend Complete the form fields and select "Submit" You'll receive a confirmation email when the process completes. The system will notify you if no eligible mobility services exist on your account. Have home services? Visit the Home Services Suspension page to learn more on how to pause internet or home phone service. Early Return Contact TELUS to reactivate your service. Reactivation takes a few minutes. Alternative: Travel with Your Service Keep your phone active while traveling: Check roaming rates at telus.com/travel for your destination Text ROAM to 7626 for Easy Roam details and pricing When to Contact TELUS Contact TELUS if you need to reactivate service early, have questions about device payments during suspension, or need help with the suspension process. Call customer service for immediate assistance with activation or technical issues.
New Account Suspended
I signed up for an account yesterday (around 6pm) and started using my new plan on an esim right away. A couple hours later, service stopped working. I checked online and it said my account has been suspended. I tried using the chat bot for help—it connected me to an agent (supposedly) and I have been waiting for over eight hours for a response. I called their phone line several times, yesterday and today, and wasn’t able to reach anyone. How can I resolve this? Honestly, with how poor their customer service is, I may end up switching to another provider anyway.TELUS Home Service Vacation Suspension Guide
Learn how to temporarily pause your TELUS home services at a reduced rate while you're away. Suspension Details Time restrictions: Minimum period: 1 month (30 days) Maximum period: 6 months Frequency: Once per 12-month period Cost structure: $15/month per service Free for Home Phone with SmartHome Security Eligible Services Home Phone service Internet service (except with SmartHome Security) Note: TV services cannot be suspended How to Request Suspension Visit the TELUS vacation suspension page Click 'Start your request for a vacation suspension' Log in with My TELUS credentials Complete the suspension form Submit at least 2 business days before departure During Suspension Period Available services: TELUS email access via webmail Unavailable services: Voicemail Calling features Regular internet access Important Considerations Non-TELUS security systems may require active phone/internet No cancellation fees apply Service agreements are not extended SmartHome Security requires active internet When to Contact TELUS Contact TELUS Support if you: Cannot access the suspension request form Have questions about service eligibility Need early service reactivation Experience issues with email access during suspension Note: Provide 48 hours notice for early service reactivation Version FR
