Return QuickConnect equipment?
Hello all, I just cancelled my home internet service after the end of my contract, and I got an email saying that I have to return "my TELUS equipment" otherwise I will get charged. However my apartment is QuickConnect enabled and all the equipment were in that box on the wall since day one. I feel like it would make more sense if I put the equipment back in that box rather than shipping it back to Telus since the equipment was never shipped to me from anywhere. Just wondering if anyone know what's the best thing to do in this case?
Purolator waybill to return equipment was never sent
I need a waybill that a Telus agent promised to send by email but it never arrived. Agent romised a couple of months ago and yesterday again, when I called to inquire about the status. Worst of all: Telus already charged me for the equipment!! If any support agent is on this forum, please help! Carol