Weird Customer Service
I've been with Telus a while now, but after today I'll probably be switching. I tried calling to get a new plan but it was such a pain I gave up. Spoke with a lady, I'll withhold her name, but she got me kind of down in price but it came with add-ons I wouldn't use. Not going to pay for that. Ultimately she grew frustrated with me, my questions, and then when I said "I think I'll shop around and maybe cancel". Said that was my decision. Call ended well enough, just kind of made up my mind because of the pricing. Decided to call and make sure I have no plan with them before I switch. The guy was nice, caught on that I might be leaving because I was happy my 2 year plan was up. Transferred me to customer care. Spoke with the customer care guy and he put me on hold. While on hold I get a call, I thought our line disconnected so I pick it up. Same lady as before. I kicked myself for picking it up because all she wanted to do was offer an additional $10 off. I told her I was on with customer care. She says customer care will call me tomorrow. I explained why I was frustrated because I already was on with customer care and then the call cut mid sentence. Get a callback again, she sends me to customer care, so I'm on hold for 5ish minutes. Customer care guy calls back. I switch from being on hold to talking to him. Right as we are about to get back to business, call cuts again. I give up. If what they're charging isn't enough, then definitely the service is what put the final nail in the coffin. I take that as a sign that I need to switch companies. Was that a one off or has anyone else had this?
Stream+ Unable to purchase
I've made multiple attempts to try and purchase a Stream+ Premium Subscription. When I reach the checkout I'm continually redirected to a page that says "Thanks for your interest ... this subscription is only available for Telus customers who have certain Telus services". To clarify, I have a Telus phone plan. I've contact customer support they confirmed I should be able to purchase the subscription, they advised me to complete an online ticket for subscription services detailing my issue. That was three weeks ago. I contacted customer support again, my account was deleted an recreated and still no luck. They said to give it 24 to 48 hours, after recreating my account for their database to update and try again. Again no luck.
How to Get in Touch with TELUS?
Finding the right support channel for your specific needs is key to getting quick and efficient help with your TELUS services. We offer a variety of ways to connect with our support team, from 24/7 expert messaging to community forums and self-service options. TELUS Neighbourhood You’re already here. If you are simply curious, are looking for troubleshooting tips, or prefer to learn from the experiences of other customers, the TELUS Neighbourhood community forum is the place to be. You can use the search bar to find solutions shared by other members or post questions of your own. TELUS Expert Messaging For issues like billing questions, account changes, or technical problems, TELUS Expert Messaging is a great option. It's available 24/7 through the My TELUS app or click on the chat icon on our website. This allows you to get help from a TELUS expert at any time, day or night. GenAI Customer Support Chatbot For immediate, round-the-clock assistance, the GenAI support Chatbot is designed to provide quick solutions to common issues. Give it a try today. Phone Support For account questions, billing inquiries, general questions, or technical support, you can connect with a representative over the phone. For more details on phone support, including contact numbers and hours of operation, be sure to visit the Contact Us page. Social Media Support We also offer social media support. You can reach out on Facebook or IG to get the answers you need. Self-Service Options For quick and easy self-service, we provide several tools to help you manage your account on your own. My TELUS App: This app allows you to manage your account, pay bills, and track your usage directly from your mobile device. My TELUS Web: The My TELUS portal is a comprehensive knowledge base that includes guides, tutorials, and device manuals to help you find answers to your questions and learn more about your services.
