Cellphone Service Provider Fraud
Canadian Anti-Fraud Centre http://www.antifraudcentre.centreantifraude.ca The Canadian Anti-Fraud Centre (CAFC) is receiving reports of criminals pretending to be cellphone service providers. They may claim to work for a victim’s current provider and offer a discount, upgraded plan or new device. The threat actors may guide victims to log in to their real cellphone account while they remain on the phone. They may then ask for account details, security codes or other personal information. In other cases, criminals may convince victims to open an account with a different service provider and obtain a new cellphone or tablet. They may ask victims to provide identification, such as a driver’s licence or Social Insurance Number (SIN), to complete the order. Once the device is delivered, the fraudster may claim that the wrong item was sent and instruct the victim to ship it to another address. The device and personal information may then be used to commit fraud or identity theft. Warning signs You receive an unexpected call, text message or email offering a discount, upgraded plan or new device. The person pressures you to act quickly or says the offer is only available for a limited time. You are asked to log in to your cellphone account while the caller stays on the line. You are asked for your account password, security code, PIN or multi-factor authentication code. You are asked to provide a driver’s licence, Social Insurance Number or other identification. You are told to open an account with a different service provider. You receive a cellphone or tablet and are told to send it to an address provided by the caller. The return address is different from the verified address of the service provider. How to protect yourself If someone contacts you claiming to be from your service provider, end the call and contact the company directly. Use the telephone number on your bill, account or the company’s official website. Do not use contact information provided by the caller. Never share passwords, PINs, security codes or multi-factor authentication codes. Do not provide personal or financial information during an unexpected call, text message or email. Do not log in to your account while an unknown caller is guiding you. Before opening a new account or accepting a device, confirm the offer directly with the service provider. If you receive a device you did not order, contact the service provider directly and confirm the correct return process. Never ship a cellphone or tablet to an address provided by an unknown caller. If you believe you have been a target of fraud, contact your financial institution immediately and report the incident to your local police and the Canadian Anti-Fraud Centre. FR versionTraveling With Easy Roam
Easy Roam lets you use your existing data and minutes in other countries. Add the feature before you travel to avoid higher roaming charges. How to Add Easy Roam Through the My TELUS app: Open the app and select "Usage" Tap "Easy Roam" Turn on the feature By text message: Text TRAVEL to 7626 Reply EASY when you receive instructions Billing and Usage Daily charges: Easy Roam bills from activation until 11:59 PM that day. Each 24-hour period counts as one day of usage. Automatic renewal: The feature renews daily while you're traveling unless you disable it. Avoid Charges When Not Using Easy Roam Turn off both settings to prevent Easy Roam from activating the next day: Disable Data Roaming in your phone settings Enable Airplane Mode Making Calls to Canada Dialing format varies by country. Visit howtocallabroad.com for specific instructions based on your location. Text messages to Canada: Use the same international dialing format required for calls. When You Return Home Easy Roam stops billing automatically when you're back in Canada. No action needed to disable the feature. When to Contact TELUS Contact TELUS before traveling if you're unsure about Easy Roam rates for your destination, need help activating the feature, or experience unexpected charges. Check your bill after returning to verify all Easy Roam charges are correct. Version FrTELUS Mobility Vacation Suspension
Vacation suspension reduces your monthly bill while you're away. Your service pauses and resumes when you return. Eligibility and Duration All monthly plan customers can suspend service for 1-6 months per year. Active service agreements continue unchanged during suspension. Suspension Costs Mobile phones and tablets: $30/month plus device payments (if applicable) Wireless internet devices (Smart Hub, portable hubs, internet keys): $10/month Device payment plans continue at regular rates during suspension. How to Suspend Your Service Visit the TELUS Mobility Vacation Suspension page Select "Log in" under "Please log in to start this process" Enter your telus.com/mytelus username and password Choose the phone number to suspend Complete the form fields and select "Submit" You'll receive a confirmation email when the process completes. The system will notify you if no eligible mobility services exist on your account. Have home services? Visit the Home Services Suspension page to learn more on how to pause internet or home phone service. Early Return Contact TELUS to reactivate your service. Reactivation takes a few minutes. Alternative: Travel with Your Service Keep your phone active while traveling: Check roaming rates at telus.com/travel for your destination Text ROAM to 7626 for Easy Roam details and pricing When to Contact TELUS Contact TELUS if you need to reactivate service early, have questions about device payments during suspension, or need help with the suspension process. Call customer service for immediate assistance with activation or technical issues. Version Fr
