Managing Third-Party Application Purchases
Third-party vendors can charge applications and web services directly to your TELUS invoice instead of requiring credit card payment. These charges appear as application purchases on your bill. How Third-Party Billing Works Vendors offer pay-per-use applications and web-based services like mobile dating or social networking sites. When you download or subscribe through their platform, charges apply to your TELUS account automatically. This eliminates the need for separate credit card or PayPal transactions. Disputing Unauthorized Charges Contact the vendor directly if you see charges for services you didn't subscribe to. The vendor must resolve billing disputes for their services. If you don't recognize the vendor name on your bill, contact TELUS support to identify which company charged your account. TELUS can provide vendor contact information but cannot remove third-party charges without vendor authorization. Prevent Future In-App Purchases iPhone (App Store) Open Settings Tap General Scroll down and tap Restrictions Tap Enable Restrictions Create a passcode when prompted Under Allowed Content, turn off the In-App Purchases slider All in-app purchases now require your passcode. Android (Google Play) Open the Google Play Store app Tap Menu Select Settings Scroll to User Controls Check the box next to "Use password to restrict purchases" Enter your Google password to confirm All in-app purchases now require your Google account password. When to Contact TELUS Contact TELUS if you need help identifying an unknown vendor on your bill or if a vendor refuses to remove fraudulent charges after you've disputed them directly. TELUS can provide vendor contact details and escalate unresolved billing disputes, but the vendor must authorize any charge removals for their services.How to Pay Your TELUS Mobility Bill
Pay your TELUS bill using your credit card, debit card, or online banking. Choose the payment method that works best for you. Set Up Automatic Payments Automatic payments withdraw your bill amount each month from your chequing account, credit card, Visa Debit, or MasterCard Debit. On My TELUS Website: Log in to your My TELUS account Select the account you want to set up (if you have multiple accounts) Select "Set up pre-authorized payments" Complete the online form and submit On My TELUS App: Download the free My TELUS app and go to the Billing tab to set up automatic payments. Make a One-Time Payment On My TELUS Website: Log in to your My TELUS account Go to the Overview or Billing tab Select the account you want to pay (if you have multiple accounts) Click "Make a payment" or "Pay Bill" Complete the payment form You can save your credit card information for faster future payments. Through Online Banking: Log in to your bank's website, app, or call telebanking Add TELUS Mobility as a payee Enter your TELUS account number (found on your bill or Client Service Agreement) Submit your payment By Phone: Call 1-866-558-2273 and follow the automated prompts to pay with a credit card. You can also check your balance, update payment details, or notify us of a payment. For Prepaid Devices: Call #123 from your TELUS prepaid device Enter your PIN Press 5 to register a credit card Follow the prompts to enter your card details Wait for confirmation At Your Bank: Bring your bill or remittance slip to your local bank or financial institution. Payments take up to 5 business days to process. Using Clik2Pay (Interac e-Transfer) If you see the Clik2Pay icon on your bill or collection notice, you can pay via e-Transfer: Click the Clik2Pay icon in your bill or notice Choose your bank from the Interac gateway page Log in to your online or mobile banking Verify and approve the payment Clik2Pay uses bank-grade security. Learn more at clik2pay.com. When to Contact TELUS If your payment doesn't appear on your account after the expected processing time, you're having trouble setting up automatic payments, or you need help choosing a payment method, contact TELUS Mobility support through your My TELUS account or send our TELUS_Support account a private message here on the Neighbourhood. Version FRGet To Know The My TELUS App
Get To Know The My TELUS App Did you know we have a highly rated app that allows you to check your bills, usage, and much more at the tip of your fingers? We know that your time matters, and the My TELUS app has got you covered! Let's take a look at everything you can do with the app. The benefits of using the My TELUS app Making changes to your plan & add-ons Viewing your bill & usage details Setting up data notifications & limits Checking/keeping track of your data usage Reduced wait times on the phone How to create & access your account 1. Download the My TELUS app on your iPhone or Android device or text “app” to 54555 to download. Alternatively, you can also access the web version here. 2. Once downloaded, you’ll have the option to sign up for My TELUS or log in (if you’ve already created an account in the past). 3. Log in and you’re ready to go! You can now make changes to your services & view your usage details. If you have any questions, reach out to us over on our Facebook account, or send a private message to our TELUS_Support handle and we'll be around to help! FR version
