TELUS Door to Door Salespeople Question
Hi, we had two salespeople - looking like they were in their early 20's, one male and one female - arrive at my door today (20th of October). I forgot to verify their IDs but they were selling a bundled Telus ADT phone/internet package that included home security. There have been some scams in the neighborhood and I wanted to make sure they were legitimate. Did you have two agents doing door-to-door sales today in the afternoon, in the streets surrounding Southworth Street in Welland, Ontario?
Very unprofessional Door-to-door Marketing and customer support
I'd like to report an incident involving unprofessional behaviour from a Telus employee and customer care representative. The employee visited my home after 8:30 PM, and despite my polite decline of the services, they continued to ask personal questions. They also made inappropriate comments about my security camera. When I called customer care to express my concern, the representative seemed dismissive and accused me of being a repeat caller, which was untrue. They also hung up on me. I appreciate Telus's efforts, but I believe there's a need for improvement in respecting customers' personal space and time, as well as in the customer care department's approach to addressing concerns. I'd like someone from Telus to investigate and resolve this issue.Doorbell Camera only records for 30 seconds?
Hey there! Last summer we had an Alarm.com ADC VDB750 Wired Video Doorbell Camera installed by Telus Security. The issue I am having is that it only records for 30 second increments and then won’t record again for 30 seconds. Is there a way to get it to record 24 hours a day without breaks? Our camera constantly misses recording key moments due to these 30 second breaks between recordings and it makes the camera completely useless.
Telus Mobility Gateway IP Is From England
Hello, I am wondering why my cellular device (iPhone 15 with iOS 18.1.1) is showing me my cellular gateway IP address is located in England? I have no VPN running, and am not connected to WiFi, either. Solely running on Telus Mobility data. I’ve included a screen shot below for clarification. I am concerned about the safety and reliability of my network — and this isn’t really making me feel at ease. Can anyone shine light on this? A quick IP search reveals this IP has nothing to do with Telus.
