Charged against unused service
I'm hoping someone here can point me in the right direction. I've been charged for mobility services that I never used — the line was inactive/unused, yet the charges still appeared on my bill. I've already tried contacting TELUS support but haven't had a resolution yet. Has anyone else dealt with this situation? How did you get it sorted out? Any help is truly appreciated. I just want this corrected fairly. 🙏
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!
Roaming charges even roaming is turned off
I was in the flight with my roaming turned off airplane mode on. I got charged by Telus for roaming! It was definitely not the case that my roaming was on and I forgot to turn it off. I suspect My Telus app on my phone uses data while you are traveling abroad and charges you for the roaming! My requests to Telus Support to clarify and remove these charges fell on deaf ears!
Telus Security Contractor Phoned to Upgrade System
A week or so ago a Telus contractor contacted me by phone to set up an appointment to upgrade our security system hardware. He asked if we had received a letter from Telus informing of the need to upgrade our system - we had not. The representative then went on to describe the system & hardware we had so he clearly had access to our account. I told him that we don't do business from unsolicited phone calls and he said that he/Telus would send us an email outlining the upgrades and how to set up an appointment. No email or letter was ever received. I believe this was some service 'trolling' being done by a Telus Security contractor and that the 'upgrade' really wasn't required by Telus. Has anyone else had a similar experience? Telus - please reassure us that your contractor policies do not allow such behaviour.Possible scam?
Hello, I recieved a call from 1-844-368-7379 regarding a special offer since I just signed up on home services my account being installed on April 1, 2026. The offer they offered was my home internet would go down to $50/mo with $150 bill credit from $68/mo if I switch my 2 phones lines from Rogers. The offer for mobile was $35/mo each for 2 lines so $70/mo with 100gb date each line. Just wondering how can we verify this was a legit caller and offer?
Possible Scam call + emails after ordering phone online?
was marked as probable scam The number was 579 880 8822 The email was :[email protected] It all seemed really sketchy and if this is legitimate they were not good at their jobs. After i hunt up on the second guy after getting paranoid again he left a voice message affirming it wasnt a scam after 4 callback attempts
is this real?
i got this email last October and Im stilll waiting Congratulations! You're a winner in a recent contest with TELUS Hi there, You have recently entered a contest with TELUS. On behalf of TELUS, I wanted to extend a big congratulations to you on being selected to win the prize consisting of: one Samsung Galaxy Buds FE In order to be declared a winner and collect your prize, you will be required to sign the attached Release Form and correctly answer the mathematical skill testing question. Please return the completed document by replying to this email on or before Thursday, Oct 23 at 5pm EST. If these conditions are not met, we will have to choose a new winner.Once we receive the completed Release Form, the prize will be shipped to you at the address you will indicate. If you have any questions, please do not hesitate to contact me at this email.Congratulations again and let me know if you have any questions! <Admin edit: removed personal info>
Very Unclear Service
I had a horrible experience with the Telus. I had a 2 years contract with telus from Jan1st 2024 so it will be expiring on 31st Dec 2025. On 1st Jan 2025—when I moved into my current address, I upgraded my wifi speed from 1gb to 3gb. THIS IS WHERE THE PROBLEM HAPPENS. A staff who came to install the wifi said I’m elgible for Home Security System (a little camera) with no EXTRA charges. He said it will be available as a free offer till the end of my contract. I declined the offer since I didn’t need it but he insisted me to take the camera because it was a free offer. Later, they shipped a camera to my address. I checked what it was and put it back in their box. I didn’t use their so called home security system. Now, I’m going to move out from the current address and contacted to Telus to cancle all my services since the contract is ending on Dec 31st. And they said there is a cancellation fees for Home Security System and the service is from Dec 2024 - Dec 2027. For 3 years? I didn’t even ordered their home security service and they made a contract for 3 years. I was so confused because I only accepted it because a Telus staff said it was a part of my wifi plan and it was free till the end of my 2 years contract. I contacted to Home Security Department and they said I had to pay. That doesn’t even make sense. Now I have to pay something I didn’t even use it at all. I’m not going to pay for it and I need actions from Telus asap. Telus need to come clear with their complicated offers and train their staffs to make valid offers.