Android OPTIK TV Review/Feedback Requested
A little over 2 years ago, I took an offer from Telus to switch from Shaw/Rogers. At that time, the new Optik TV had been out for only about 3-4 months and it was plagued with issues. Basic expected functions were missing and the Cloud PVR had issues including losing about 50 recordings all at once. While the Android had better app options compared to Shaw/Rogers, it was overall very frustrating and appeared that it was released to the public too soon. We cancelled at 90 days and we were still given a full refund of all cancellation fees. Wondering if longtime Telus customers are still having issues and whether the system is more stable? Much appreciated!
The recording list is unavailable
My pvr started acting up and not showing any recordings, stating to make sure the digital box is connected to the network. I've restarted everything multiple times, called tech support and was on the phone for an hour trying multiple things and restarting. The result was they figured the pvr and digital boxes were old. So replaced them... And still the same issue. Anyone dealt with this before?
Telus TV+ PVR will not play a recording
I recorded Season 7 Episode 1 of the Great Canadian Baking Show on my Telus TV+ PVR from CBC Channel 100 (which I have in my plan like pretty much anyone in Canada). The recording appears under "recordings" menu, but when I press play I get the following error message on different devices: - Telus TV+ box: "Asset Expired - Your rental has expired or this program is not included in your subscription. Please repurchase the rental or subscribe to the content by visiting Telus.com/MyTelus. ERR_PLAYER_403-10146" - iPhone Telus TV+ App: "Your rental has expired...." same as above - Web browser: "User has no rights" I was on Telus chat trying to get support and this was as far as we got: "Season7 is only available for CBC Gem subscribers. Though CBC Gem is part of you CBC. The package you are into is only limited with the parts and agreement of Telus with CBC." Obviously having a PVR that will record but not allow playback is a bit of an issue, especially with a channel as basic as CBC. And yes, I can switch over to CBC Gem to watch. But it makes me question the value of the service I am getting. Apparently Shaw customers don't have this problem with their PVR. Any advice, support, or similar issues out there with PVR?
