Don't Recommend Telus: Overcharging Without Notification
I had a really bad experience with Telus and honestly, I can't recommend them. My home internet plan was supposed to be $55 a month. However, when the plan ended, I never got any notification by email, text, or anything else. The service just kept going, and to my surprise, I was charged $280 for just one month!! I'm really upset with how Telus handled this. The lack of communication and the unexpected charges are totally unacceptable.
Home Wi-Fi Requires Sign-In
Since two days ago, my home has been unable to use the Wi-Fi due to it requiring a sign-in. This is something we never needed to do before. The sign-in is required on all our devices and the modem/router has green lights for both Internet and Wi-Fi. The sign-in in question leads us to the url: https://order.fibre.telus.com This link is unavailable straight from the Wi-Fi settings (when we click to connect), but it can be opened in a seperate browser. Signing in just leads to the "My Service" page for Telus, but I am unsure what to do from there. I had accessed our modem/router's (T3200M) admin configuration page to reboot and factory reset the modem itself, which did not result in any change. I've also checked to see if perhaps a Guest network was enabled, but it was not. Help would be greatly appreciated. I can provide screenshots if needed.
Internet Connection - Calgary NW
Hi, has anyone else been having problems with the internet connection? I moved to Evanston NW almost two months ago, and every other day, I have issues. Sometimes, the internet goes down for a few minutes, but sometimes, it goes down for hours. They already changed the hub, and it looks all fine on Telus's end, but I keep having connection problems. Is it happening to anyone else?