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Mesa
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Joined 2 years ago
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Telus customer service is horrible
Telus has messed up on my bill multiple times in the pastfew months. Recently by charging me 3 times for a bring it back that was already returned. Then decided to go ahead and change 3 of my plans on their own. First agent I spoke to was great and tried hard to fix the issue. He even contacted loyalty to help. They never called. I tried to call myself and was hold forever so I hung up. Tried another agent he said he would transfer me to loyalty than proceeded to get upset because I wouldn't allow him to end the call when he said he couldn't transfer me. I wasn't telling but trying to talk to him yet he got mad and hung up. This is ridiculous and extremely horrible customer service. I will be pulling my two lines from Telus . If this is the customer service consumers are getting from your reps than you need to source it elsewhere. I have been with Telus for about 14 years and it's pretty sad that it has come to this . Looking at these threads and comments left by others it appears I'm not the only one.1.3KViews0likes1CommentBring it back
I recently had to send my phone back for bring it back. I'm worried how long everyone had to wait for a credit. It says I'm supposed to be receiving a credit because my phone was worth more than I owe. They have had my phone now for two weeks. The status has been stuck at assessment in progress now for a week and a half. Site says it takes 3-5 business days but when I contacted Telus they are telling me 30 days or more and that it does not say 3-5 business days. Has anyone actually got it within that time frame and have the app 3-5 if that's not the case.1.2KViews0likes1Comment