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qhwa

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Joined 3 years ago

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Re: Unexpected mobility bills on the service that I never used.
I called customer service over the phone. Had to wait for a long time for each call. Definitely not the best experience. I hope your issues can be fixed too.
11 months ago Place My Account
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Re: Unexpected mobility bills on the service that I never used.
For others who may have the same issue, a suggestion is that when you request to cancel an account from Telus Mobility, make sure all "lines" are canceled.
3 years ago Place My Account
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Re: Unexpected mobility bills on the service that I never used.
I've called customer service and they are now working on it. I deeply appreciate everyone's help.
3 years ago Place My Account
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Re: Unexpected mobility bills on the service that I never used.
Hi dru thank you for the suggestion! I've talked to an agent of the collection agency, and we agreed that I'd better contact Telus to fix it.
3 years ago Place My Account
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Unexpected mobility bills on the service that I never used.
Hi there, I tried to call customer support, but it was too busy, so let me post it here. Last year, I tried to switch from Rogers to Telus Mobility, but didn't successfully activate the SIM card following the instructions. So I stayed with Rogers and left that SIM card behind. Months later, I received a notice saying that I had a bill of 300$+ unpaid. So I went to one Telus store to figure out what was going on. Turns out that the unused plan was generating the bill. I contacted Telus customer service immediately. They said that I can pay the bill and cancel the plan. So I paid $499.81 (for an additional month fee) and canceled it. I thought it was over but it's not. Later I received another $270.97 bill for the same account. I refuse to pay so I just ignored it until today I received a notice from General Credit Service to collect this "debit". This makes me wonder, what's going on with this account? Why am I supposed to keep paying for some service that I never use? How to make it right? The account number is <Redacted personal info. - Mod> . Can you help me, Telus?
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3 years ago Place My Account
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Re: API for router to disconnect a device
Hi FuzzyLogic , Telus Connect App, there is a list of devices. I can disconnect/connect them as follows: We are using Apple's parental control, too. It's not strong enough to enforce a break while using the screen because screen operation can be resumed just after entering the passcode on the device. I am thinking about something more physical, for example, a button outside the room so that the kid has to leave the screen.
3 years ago Place Home Services
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API for router to disconnect a device
Greetings! I want to control the screen time for my 5-year-old. One of the agreements is to rest the eyes for a while after some minutes of watching the iPad. I want to disconnect and connect the device (iPad) after triggers to enforce this. I noticed that I can do it manually through the Telus mobile app. Is there any API on the router that I can call, too? Thank you in advance.
3 years ago Place Home Services
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