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Re: Converting Basement Tenant to existing Pure Fibre
Thanks for the reply and your help. I just spoke to Pure Fibre Tech Support this morning and he also confirmed that I had a 2nd fibre available for use for the tenant. In my particular situation he said they would use the existing coax line going directly to the tenant's area with a MOCA box and a Wifi extender.5.4KViews0likes0CommentsRe: Converting Basement Tenant to existing Pure Fibre
Hi There, thanks for the prompt reply. I think Telus installed two fibre lines to my house. I am using one with a T3200M and MOCA boxes. Could Telus use the 2nd fibre line with a 2nd T3200M + MOCA boxes to supply internet service to my basement tenant? Telus could install the 2nd T3200M near my T3200M as well. I'm not sure if it is an issue sharing the coax with two different T3200M modem signals or whether it can be done. I understand the newer MOCA boxes have passwords so that may be a means separating our data on the coax. I would appreciate your thoughts.5.5KViews0likes2CommentsRe: Internet drops off
Hi There, you may have tried this already but, I though I would suggest it. If you are in moderate to marginal wifi coverage it may be interference from another router in the neighborhood. This may be causing your drop outs. You can test this out by changing frequencies/channels on the router or find an app. that will measure the wifi frequencies around you (unfortunately I don't know of a good one for Apple but, I use Windows 10 free versions of "Wifi Analyzer" and "Acrylic Suite". From the measurements you can hopefully manually select the least used frequency which will have less interference. good luck9.3KViews0likes0CommentsRe: Should I ask for a router upgrade?
Hi There, I recently was experiencing many issues such as Wifi dropouts with my T3200M and Optik TV freezing so I reported this to Telus. The technician came by and replaced the T3200M with a refurbished unit and replaced my older version Optik STB's with newer model refurbished units. The technician said they typically use refurbished units as replacements. The newer model refurbished Optik STB's were a noticeable improvement especially with GUI speed and the Netflix app. Hope this helps.12KViews0likes0CommentsRe: slow and weak wifi in large house
We also had weak wifi coverage and reported this to Telus. There first solution was to install a Extender which plugged into the T3200M. This helped a little but, was still not good enough so they came back and used the existing coax cable jacks along with MOCA boxes. I would try getting Telus to implement the MOCA box fix. There was no charge for any of the visits and the hardware.3.5KViews3likes1CommentConverting Basement Tenant to existing Pure Fibre
Dear Group, I am the house owner who has been using Pure Fibre for many years for Internet, Optik and VOIP Home Phone. The fibre comes into the main floor where the T3200M resides and is redistributed throughout the house via existing coax cable using the supplied MOCA boxes. I have my own Telus account and do not wish to share any of my services with my Tenant. My basement suite Tenant is happy to have his own Telus account and has the Telus Internet 100 Plan that uses ADSL modem plugged into the existing phone jack. Telus has told him that he must convert to fibre because copper is being decommissioned in the neighborhood. Question I absolutely do not want to have Telus run additional cables to my Tenants basement suite. Can Telus convert my Tenants service to copper by continuing to reuse the telephone lines or perhaps use the existing coax cable that I am using with the MOCA boxes? I would appreciate any thoughts or ideas on this matter. thanksSolved5.6KViews0likes4CommentsMOCA Adapters
What model MOCA adapter does Telus currently install. I currently have ECB6200 installed but, may have a need for ECB6250 which support higher speed and MPS for security. The T3200M unit supports MPS which is what I might wish to enable for added security on my coax line.361Views0likes0CommentsPureFibre installation for tenant basement suite - Questions
Dear Forum Members, I am a house owner who already has been using PureFibre for Internet, Optik and VOIP Home Phone for quite some time. The Telus tech. has utilized my existing coaxial cable line to support my 4 Optik boxes as well as MOCA boxes to improve my wifi in dead spots. The system works very well and I have no issues. My basement tenant keeps getting notices from Telus that he must move his Internet 100 Plan which uses ADSL connected to the phone jack to PureFibre by April 2022 because copper will no longer be supported. He has his own separate account with Telus and we do NOT share internet service. He does not have any other service with Telus. QUESTION: I am the house owner and do not wish to add anymore lines to the house to accommodate this change. How will they do this upgrade for my tenant? Will they piggyback on my existing fibre or run a second fibre from the pole? Is there a box that can convert fibre to copper so that he can continue to use the existing house telephone lines for his ADSL modem? If there is no fibre to copper conversion box will they use a second Actiontec plus MOCA box to use the existing coaxial cable in the basement suite? thanks for your help567Views0likes0Comments