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luca1
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Joined 7 years ago
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Internet service contract expiration arbitrarily changed by TELUS
I signed up in October 2023 for what was then called "office" internet, with a 3 year contract (expiring October 2026). At the end of 2024 we moved, so I started inquiring about moving my existing service to our new home. After several back and forth emails and phone calls, I was told that the move would not be a problem, since the same fibre 1G service was available at my new location, and that the existing static IP address could be kept as well. On the date scheduled the TELUS installer came to connect the service but, surprise, I was told me that he was not aware of this been a continuation of a business plan, but a new home installation. After a couple of internal call on the tech part, my service was enabled (also got a new account number). After several calls with tech support, my static IP was as well. Fast forward one year, and I contacted TELUS to inquire about possibly switching to home service ASAP, or when my contract expires, and also ask about TELUS repeatedly overcharging my account, even though a valid CC has been on file according to the MyTelus website. In the course of multiple phone conversations, I am told that my contract is now set to expire in November 2027. I kept asking the reason why this could have happened, since my original contract duration was 3 years, not 4. Eventually the rep tells me that the reason for the change was the move itself: according to them there was simply no way the contract could not have been "reset" by moving, even though this was never pointed out to me ever during me asking about moving my service I asked to be called back by a supervisor, and she confirmed that the move was the one and only reason for this. There is NOTHING they can do, except moving me to monthly renewals, which effectively doubles my costs for the next 2 years. I've been with TELUS since the 90s, copper, DSL and finally fibre. I just wanted to ask if anyone knows if the story I've been told makes any sense.34Views0likes3CommentsRe: IPv6 routing breaking intermittently since after the latest power outage
Somehow the problem fixed itself, after a couple of days. ¯\_(ツ)_/¯ IPv6 default gateway is not expiring anymore. It would be great if a network tech from Telus would eventually come along an explain the mystery :-)5.5KViews0likes1CommentRe: IPv6 routing breaking intermittently since after the latest power outage
Hi polecat, Both ONT and T3200 are under an UPS, besides IPv4 is always 100% solid, so I doubt this is caused by something at my place. The IPv6 default gateway route "disappears" from my router's table after a while. I think the problem is with IPv6 Router Advertisement not working properly, much like in the thread I linked.5.6KViews0likes1CommentIPv6 routing breaking intermittently since after the latest power outage
Hi, I've been using IPv6 connectivity on my residential fibre line for over a year. Telus installed both an Actiontech T3200M and a separate ONT box. Since Oct 25, and the connected power outage in our area (North Delta), IPv6 routing goes down a while (an hour or so) after restarting my router (pfSense). IPv4 is not affected (working). I searched the forum, and found this thread, which seems to explain what is going on: Intermittent-ipv6-connectivity-after-upgrading-to-fiber-in-North This is what I get when I try to ping an IPv6 address: ~# ping -6 www.google.com PING www.google.com(sea09s17-in-x04.1e100.net (2607:f8b0:400a:804::2004)) 56 data bytes From pfsense.localdomain (2001:569:7ef6:9f00:xxxx:xxxx:xxxx:xxxx) icmp_seq=1 Destination unreachable: No route traceroute dies at my LAN IPv6 address. The behaviour is the same whether the T3200M is in or out of the chain, which seems to points to a problem with the ONT, or even upstream? I'm scared of having to call in with a relatively obscure technical issue, so I'm trying my luck here. :-) Luca5.7KViews0likes5Comments