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DaveX
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Re: PureFibre conversion billing errors
When I logged into my Telus account some time later, it already showed the new reduced amount due, which is wonderful !! Downloading my Aug-13 bill again didn't show any change, and now I remember from the past that my Sep-13 bill probably won't show the details of the adjustments, which is no big deal. Anyway, this problem was corrected in a very timely fashion and to my satisfaction. Thank you!68Views1like0CommentsRe: PureFibre conversion billing errors
Less than 3 hours after posting this I already received a private message that the mistakes have been corrected. This was a much quicker response than I expected, which is good! However, I will wait until I receive my Sep-13 bill and see what it says before I will know for sure if the billing is now correct.38Views0likes0CommentsRe: AI endless loop
The way I deal with the Telus AI bots, both with a voice call and with the on-line chat, is to not answer their stupid questions, but to firmly and emphatically say "Please connect me with a real person". Usually after the second or third time I demand this, it does connect me.120Views2likes1CommentPureFibre conversion billing errors
Telus promised me over and over again that the conversion to PureFibre would be "at no cost to you" and that there would be "no change to your bill". My Aug-13 bill is more than three times as high as the Jul-13 bill because all the complicated debits and credits were done wrong. Please fix this quickly before I submit a complaint to the CCTS. (I have already sent a private message with my account number.)Solved59Views0likes2CommentsRe: PureFibre conversion issues
Your assurances about my services not being cut off on July 15th, and that the cable could be extended, greatly reduced my stress levels. Thank you. The PureFibre conversion was completed yesterday, July 22nd, and went well. The technician, Dale, installed the NAH exactly where I wanted it, and did a very neat job of routing the cable on the house siding outside. As a bonus, my Home Phone Voice Mail, which has not been working at all for over a year, was partially unblocked, although it still didn't work. However, today I had an on-line chat on Telus Assist with agent Carlo, who found the problem with my Voice Mail, and got it fixed. It is now fully functional !! How can I let Telus management know about the excellent work Dale and Carlo did for me?41Views0likes0CommentsPureFibre conversion issues
Two items: 1) Telus will not meet their July 15th PureFibre conversion deadline at my house -- the detailed explanation is too long to post in this forum -- hope I don't lose phone and Internet connection 2) I don't know if the fiber optic cable is long enough to reach the desired location of the NAH -- can it be extended during installation?Solved198Views0likes2Comments