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yyj
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Re: What happened to Telus rewards?
The more information I attempt to gleam on my account the more unbelievable Telus' lack of respect for its customers is becoming. As I read the many other threads about this outrageous betrayal of customer trust I decided to review my account activity, basically the journal entries Telus makes to my account. Between Dec 1 - now there is no transaction accounting for the reversal of points .... they simply disappeared. Basically, its a sleight of hand maneuver. I honestly cannot believe how Telus treats its customers. I want my points back or simply credit me back $110.00 on my bill. And please provide everyone a credit, $ for $ to offset the unethical practices of how this was administered.3.7KViews2likes1CommentRe: What happened to Telus rewards?
I reviewed my invoices for the previous periods just to respond to this comment and other comments about adequate notice. My November 2024 invoice had no mention of points prior to Dec 31 expiring 2023; My December 2024 included a line that said "points prior to Dec 31, 2023 As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted." January 2025 invoice, which was prior to the the January 30, 2025 deadline did not have any reference to points at risk of expiring AND oddly enough, my point total was totally removed from the bill. Please explain how this notification is consistent with the Telus_Support comment "We provided notice of the turn down of the service with ample time and we offered a notice of the point expiry process."5KViews0likes0CommentsRe: What happened to Telus rewards?
That’s exactly my issue; been trying to log into the system forever and it just didn’t work. It would have been handy being able to redeem $160 worth of Amazon gift cards before Christmas but could never get the site to work. Now that they fixed it; changed it; I can access but 75% value of my points are gone and I get a lecture about reading the fine print on my bill. Really pissed, no wonder Telus now is the most complained about company in the Telco in Canada. I think Telus should see that we want to be treated fairly. I’m quite disappointed- like who is advising them internally; how’d they ever think that customers would be happy with this program “enhancement and rollout “. I received my “callback” from telus after waiting an hour. Pressed one to acknowledge the call; and they put me on hold again for 10 minutes and then I hung up - this is pathetic.5.1KViews0likes1CommentRe: What happened to Telus rewards?
I disagree. I literally have 8 Telus accounts that I manage. I shouldn't have to waste time review each bill individually for "important details and updates" if my account is current; the contracts for each account is not nearing renewal. This change to the rewards has occurred "mid" contract in my case. When choose Telus and I accepted the terms of the pricing contract, the rewards program formed part of my decision, I don't like the fact that I have been penalized approximately $110 in benefits because of an arbitrary decision of only one party of the agreement..5.1KViews1like0CommentsRe: What happened to Telus rewards?
I’m not sure what “ample” notification is defined for you but for an on-going program I would have expected 0 impact on the transition on my benefits. I have received no physical notifications and my bill is on auto payment meaning I would only look at my statement if the balance due/paid is different. My guess is that 90% of your customers use the same approach. Have you ever tried to access a Telus account online - it’s a gong show.5.1KViews1like3CommentsRe: What happened to Telus rewards?
That's a lie. I had enough points in my account as of December 31, 2024 for $167 worth of gift cards. Now that I can access the awards program finally, I see I have enough points for $50 worth of gift cards. What a scam ..... And now I see that there was "fine print" in the December bill warning that points before earned before December 2023 won't be honoured. Honestly, what's the point having Telus? Everyone should write the CEO of Telus, this is unethical.5.2KViews0likes7Comments