Forum Discussion

1955Chevrolet's avatar
1955Chevrolet
Organizer
9 months ago
Solved

What happened to Telus rewards?

I was planning on cashing them in. On searching the Telus web site it just keeps looping around and around and of no help. Chat is similar,,,,thus useless as well.  
  • BobArthur's avatar
    BobArthur
    9 months ago

    You should have received an e-mail on or around April 3rd which would have contained the following message:

     

    Exciting TELUS Rewards changes are on the horizon! To prepare for an enhanced experience, the TELUS Rewards portal will be temporarily unavailable starting April 11, 2025. During this time, you will be unable to access your account.

    In early May, we'll be launching a new TELUS Rewards experience bringing more value to our members.

    Stay tuned for an announcement in early May!

     

    In the meantime, you can review the updated TELUS Rewards terms and conditions.

    Thank you for your continued loyalty and we can’t wait to share what’s next!

    Rewarding your everyday,
    TELUS Rewards team

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Hi yyj There's no lies here. We provided notice of the turn down of the service with ample time and we offered a notice of the point expiry process. Since you were affected in this way, we are more than happy to help you.

 

We'll send you a private message for assistance.

yyj's avatar
yyj
Friendly Neighbour
8 months ago

I reviewed my invoices for the previous periods just to respond to this comment and other comments about adequate notice. My November 2024 invoice had no mention of points prior to Dec 31 expiring 2023; My December 2024 included a line that said "points prior to Dec 31, 2023 As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted." January 2025 invoice, which was prior to the the January 30, 2025 deadline did not have any reference to points at risk of expiring AND oddly enough, my point total was totally removed from the bill. Please explain how this notification is consistent with the Telus_Support comment "We provided notice of the turn down of the service with ample time and we offered a notice of the point expiry process."

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