Forum Discussion
Solved
What happened to Telus rewards?
I was planning on cashing them in. On searching the Telus web site it just keeps looping around and around and of no help. Chat is similar,,,,thus useless as well.
You should have received an e-mail on or around April 3rd which would have contained the following message:
Exciting TELUS Rewards changes are on the horizon! To prepare for an enhanced experience, the TELUS Rewards portal will be temporarily unavailable starting April 11, 2025. During this time, you will be unable to access your account.
In early May, we'll be launching a new TELUS Rewards experience bringing more value to our members.
Stay tuned for an announcement in early May!In the meantime, you can review the updated TELUS Rewards terms and conditions.
Thank you for your continued loyalty and we can’t wait to share what’s next!
Rewarding your everyday,
TELUS Rewards team
TELUS_Support
Official Support Team
Official Support TeamHi yyj There's no lies here. We provided notice of the turn down of the service with ample time and we offered a notice of the point expiry process. Since you were affected in this way, we are more than happy to help you.
We'll send you a private message for assistance.
FYI, I just search my email inbox for the term “point expiry” and I found no emails from Telus.
