Delay in sports brodcasts

[PR101]

I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from friends before I can see it.

Anyone else having this issue?

[TELUS_Support]

Our Optik team did release a patch last year to reduce the feed delay as much as possible, and continues to work towards reducing it further. It's definitely on their list and of high priority to have resolved as quickly as possible.

[Gbishop]

I’ve had Telus TV for two years and the delay vs my friends on all sports has not improved. My contract is about to run out and I’m looking to switch based on this. Is there anything that can be done at the user level to improve this?

[TELUS_Support]

As stated, our team is working on this issue with a high priority. There are a number of reasons why feeds can be delayed, from content control and technical adjustments at the broadcaster level, to the signal being processed before being sent to someone's television. Our team is aware of the delay and will have it reduced as much as possible as soon as they're able!

[RawDog123]

Is there an estimate as to how long this may take? Just switched to telus and find this pretty baffling. 

[PR101]

Sounds like it’s been a year or more already?!!

[Gbishop]

Far more than a year. Either they’re totally incompetent or lying. I switched to Sportsnet+ and the delay is gone. Telus blaming the upstream broadcaster is dishonest. 

[PR101]

Are you streaming it then or?

My old Telus box worked better than this new optical they pushed me into!

[Gbishop]

Yes, streaming it. I had Shaw before but can’t recall if I had delays like this. Frustrating when my watch tells me who scored a minute before I see it or if I’m watching with friends. They were always ahead. 

[RawDog123]

I have noticed there is a significant lag in sports games that is unacceptable. I get notifications on my phone that ruin the game and texts from friends that see the action way before I do. 

I have noticed there are multiple threads on this issue. Is there a fix? How is this acceptable? Can you even call it "Live TV" anymore?