Activate Apple TV

[Saraizmack]

I am so done with Telus and their lack of helping out customers.  I have recently added Apple TV to my plan but unfortunately, they have been unable to link my Optik TV to my account.  Therefore, I cannot activate Apple TV.  I have for 2 months been calling customer service and they keeping shutting down my account only to reboot it and still my account won’t link.  I have been told on 2 Separate occasions that they were putting in a ticket for a work order with technicians but I have never heard back.  What do I do at this point….i have been a loyal customer for over 6 years and the thanks I get is not providing any service that I am paying for.

[TELUS_Support]

Hi @Saraizmack we would like to help you resolve this. We'll send you a private message to help

[mmason]

This is happening to me also have been trying to work with TELUS for over 6 hours on this. Tech support told me to call billing today. So that is where I am on hold currently.

[Saraizmack]

Thanks for the advice. I will call billing this week!

[TELUS_Support]

Hi @mmason we will send you a private message to help