Why is 24/7 Support closed?

[StephStav]

I went through all the troubleshooting and my the assistant says they will connect me to a live agent. Then I get sorry our office is closed call back tomorrow? How is this 24/7 support? I'll be switching to Rogers if this is the case..

[TELUS_Support]

We’re sorry for the frustration. TELUS does not offer 24/7 support at this time. Our contact options and hours of operation can be found at telus.com/contactus. If you still need assistance, let us know.