System not armed every day

[reneeazDaryl]

Every day at 11:15 AM I get an email saying the system has not been alarmed. This is after I have had a technician out to give me a new Hall sensor. I am unclear as to how to undo this setting. I did not get it before the technician was here 

[TELUS_Support · Accepted solution]

The issue may be related to a change in system settings following the technician's visit. The Hall sensor replacement could have altered a notification setting in your account. Here are some steps you can take to address this:

Check Notification Settings:

• Log in to your system’s app or online portal.
• Navigate to the notifications or alerts section.
• Look for a setting related to system status updates or alarms and adjust it as needed.

Verify System Arming Schedule:

• If your system is set to an automatic arming schedule, ensure that it’s correctly configured for your preferred times.

Send us a private message if you still require assistance. 

[reneeazDaryl]

Thanks, I found the spot and turned it off. How do I turn off my question on the forum?

IRENE

[TELUS_Support]

We turned off any new replies.