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Switching to ARM AWAY when leaving home triggers alarm count-down

ChristopherELM
Neighbour

Would anyone in this forum be able to help me fixing the following issue:  Since yesterday, switching my TELUS Home Security system to "ARM AWAY" consistently activates the countdown which would result in triggering the ear-killing alarm sound. To stop-it, I have to switch the system back to "DISARMED" or "ARM STAY", either from my mobile phone or, returning inside to do it using the control panel. As a result of this malfunction, I can no longer use the ARM AWAY mode and have to place the system on ARM STAY when leaving my home. I intended to reach TELUS technical support by e-mail which seems intentionally impossible.

1 ACCEPTED SOLUTION

Hey @oldsofty We can try to help if you send us a private message so we can get some account info


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

View solution in original post

3 REPLIES 3

A-B
Community Manager
Community Manager

Hello, I'll send you a private message to discuss further.

oldsofty
Neighbour

i have the same problem

 

Hey @oldsofty We can try to help if you send us a private message so we can get some account info


If our reply resolved your issue, please click on Accept as Solution to help others in the community.