Panel Error Message

[coprolite]

Since my system was installed, I've been getting the following error message via email.  Does anyone know how to fix this?  I've tried chat and that didn't work.  I waited for 45 on a call and I'm fed up.

XXX's system: The Panel has not responded since 11:23 AM on January 9, 2023.

Thanks.

[polecat]

@coprolite  What is the error message . Have you rebooted ont modem and computer ? Error by mail does it affect your computer. Some one may know about it. Phone in and ask for a live agent over and over again you will get there after a while. I have never had an error by email only on screen your workng on. Is the email from telus. You should be able to respond to it. 

[A-B · Accepted solution]

Hey, sorry about that! We'd definitely be able to escalate this for you to get it resolved. Please reach out to us over on our Twitter or send us a private message at our Facebook page and we'll be able to get that done for you. Appreciate your patience!

[Josef-e]

I have the same issue. Any chance to get an answer without twitter or facebook?

[A-B]

Reach out to our SmartHome team directly at 1-855-255-8828.