Forum Discussion

coprolite's avatar
coprolite
Neighbour
3 years ago
Solved

Panel Error Message

Since my system was installed, I've been getting the following error message via email.  Does anyone know how to fix this?  I've tried chat and that didn't work.  I waited for 45 on a call and I'm fed up.

 

XXX's system: The Panel has not responded since 11:23 AM on January 9, 2023.

 

Thanks.

 

 

  • A-B's avatar
    A-B
    3 years ago

    Hey, sorry about that! We'd definitely be able to escalate this for you to get it resolved. Please reach out to us over on our Twitter or send us a private message at our Facebook page and we'll be able to get that done for you. Appreciate your patience!

4 Replies

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey, sorry about that! We'd definitely be able to escalate this for you to get it resolved. Please reach out to us over on our Twitter or send us a private message at our Facebook page and we'll be able to get that done for you. Appreciate your patience!

    • Josef-e's avatar
      Josef-e
      Neighbour
      2 years ago
      I have the same issue. Any chance to get an answer without twitter or facebook?
      • A-B's avatar
        A-B
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Reach out to our SmartHome team directly at 1-855-255-8828.

  • polecat's avatar
    polecat
    All-Star
    3 years ago

    coprolite  What is the error message . Have you rebooted ont modem and computer ? Error by mail does it affect your computer. Some one may know about it. Phone in and ask for a live agent over and over again you will get there after a while. I have never had an error by email only on screen your workng on. Is the email from telus. You should be able to respond to it. 

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