Forum Discussion

Neighbour

3 years ago

My ADT alarm migration not eligible

I had an alarms account which was taken over by Telus and then registered in MyTelus. I have been paying ADT Telus for 18 months but could not determine who was monitoring and/or accessing my account...

Icon for Community Manager rank

Community Manager

3 years ago

Hello. This may be a case of a known issue we've seen with account migration. I'll send you a private message to discuss!

Related Content

Alarm system
Why has Telus achived the conversation I had with another forum member (Westvan) regarding subcontractors monitoring Telus security systems ?
Solved
Cathop
2 years ago
1.1KViews
1Comment
Alarm Arm/Disarm schedule
When I first had the system installed a few months ago, I found an option to schedule my alarm to turn on at 10pm and turn off at 6am... I can no longer find that feature as I need to change the time...
Solved
BigCS1984
2 years ago
6.5KViews
6Comments
Alarm system migration - now service cancelled ?
I contacted security because of the 3G shutdown, they proposed a deal to replace and upgrade the equipment. I accepted the proposal and the installer came in on time this morning April 21st. We disc...
Sharkidoo
8 months ago
1KViews
1Comment
Migration.......
I had migration scheduled for today.....this is the second time around, but the first time was another disaster I don't need to relive. But realized today that now I have to go to a google p...
Solved
DMAN1
5 years ago
4.1KViews
1Comment
alarm siren for 5G panel
I am told by Telus there is no compatible outside siren for 5G platform. Well that is not good enough. My old 3G platform had a lovely LOUD siren outside my house. Surely it can be connected up to...
Solved
ljgill47
2 years ago
1.2KViews
1Comment