Forum Discussion
Living Well Companion
Purchased a #Living Well Companion last month. Was working when I set it up, but during the suggested "test", could only get a lady who spoke only Chinese! Now, apparently, it hasn't been working f...
TELUS_Support
Official Support Team
Official Support TeamHello hjmaki, feel free to have a look here https://www.telus.com/en/support/article/fixing-livingwell-companion-home-issues?intcmp=tcom_personal_search_1_page_cta_fixing_livingwell_companion_home_issues&linkName=search_result_living_well_companion_all_vertical&linkPosition=search_result_4 since this is a support page and maybe you'll be able to find an answer. if it doesn't help, try contacting their support team again here 1-855-577-8838 and keep us posted.
As I mentioned in my post, I spent over an hour with support on Saturday. They could NOT find a solution as no one would answer the call for help on my Living Companion. Obviously, both I and support knew about the link you provided. When I tried to do a test call on Monday, it worked! So, it appears to me that Telus does NOT have operators responding to emergency calls on the weekend for the Living Companion. I was not told this when I ordered. Guess we shouldn't need help on Saturday or Sunday. Could someone investigate and tell me what the problem was or if the lack of personnel on weekends is true? Not sure I can trust or have faith in the Living Companion.
