EverSafe code sent the email adress but invalid when entered

[vinys94]

Hi everyone,

I tried to subscribe to public mobile and registered to the authentication of Eversafe. I was purchasing a SIM card yesterday but didn't go through with it. When I came back, I tried login in and my password is correct, I receive the code of Eversafe by email but when I enter it, it simply does not work.

Can someone help`?

Thanks,

[victormarcel009]

Make sure the Eversafe email with the code is not in your spam or junk folder. Sometimes, emails from new or less recognized sources can get filtered there.

[vinys94]

The problem is not that I don't receive the email. Is that the code in the email is incorrect according to the login...

[NFtoBC]

Might this be better asked in the Public Mobile forums?

[vinys94]

I am not sure as the authentification service is provided by telus.

[dru]

@NFtoBC is correct - your best bet is to ask on the Public Mobile forum. While EverSafe is a TELUS branded feature, the implementation will not be universal across Neighbourhood and Public Mobile communities. 

I'll be locking this topic as support is out of scope for it's members.