Door sensor not monitored

[caelestia]

One of my door sensors shows as not monitored. Per the knowledgebase, I can enable monitoring via the web portal but my web portal is different from the KB and doesn't have the option to enable/disable. How do I get it enabled? Why am I paying for monitoring if it's not being monitored?

[A-B]

Hmm, that's definitely odd that it's not letting you do that. In this case, your best bet would be to reach out to our SmartHome Security team directly at 1-855-255-8828 so they can get it done for you, and investigate as to why it's not letting you do it yourself!