Billing issues and very poor service - Part 1

Due to the character limits in this forum - this is part 2 of a previous submission called; Billing issues and very poor service - Part 1

Today, I received a link from Purolator for an equipment return. I have none to return, since there was nothing added to my current system. It's Saturday, and I'm afraid to phone Telus again - I've already wasted considerable time, for which I will not be compensated on dealing with their inefficiency.  Here's the purolator request - please note the piece highlighted in the red box: 

Telus used to have a slogan - 'the future is friendly'. Apparently they were day dreaming because I find nothing friendly about Telus at all. I appreciate that the technicians and client service agents do the best that they can, but unfortunately it's not enough to cover for the very lack of basic understanding that seems to have invaded Telus in the last few years.  To me, they are just another corporation using their loyal customers as a 'meal-ticket' to ensure their investors get good returns. I don't begrudge businesses from making a profit - but I do object to being used. 

All I can say is that I really dread when the phone AI that they currently use replaces their customer service reps.

Signed
Disgusted, frustrated, disappointed, and extremely angry.