Optik TV mobile app error 444901

[Dave149]

Getting: telus optik playback error 444901 player error: vo_osmp_src_cb_drm_fail

Phone is Pixel 6. Have cleared cache and data. Have reinstalled. Still having the issue. Any solution?

[T-Speed]

Hi @Dave149 

It seems this affects Pixel 6, same issue was posted here

Did clearing app cache help in any way?

Are both, your Pixel 6 and the app, up to date? 

[Dave149]

App and phone are current. Clearing cache, data had no effect.

[BD17]

Im experiencing the same issue. Was this able to be resolved?

[bumblebee]

Hi ! Had the same problem - it is a known Google Play issue affecting Android 13 try this:

Steps for resolution:

1. Access the Google Play Store from your computer

2. Search for the TELUSTV+ Application

3. Install the application on your device via the web.

4. Initiate start up TELUSTV+ Application

[Dave149]

I deleted current app and downloaded the TELUS TV + app.

Restarted phone and logged in. Still getting the the error.

[bumblebee]

Hi ! Had the same problem - it is a known Google Play issue affecting Android 13 try this:

Steps for resolution:

1. Access the Google Play Store from your computer

2. Search for the TELUSTV+ Application

3. Install the application on your device via the web.

4. Initiate start up TELUSTV+ Application

Étapes de la résolution :

1. Accédez au Google Play Store à partir de votre ordinateur

2. Recherchez l'application TELUSTV+.

3. Installez l'application sur votre appareil via le web.

4. Lancer le démarrage de l'application TELUSTV+.