Wednesday
HI,
I Have noticed some issues with my PVR 4k recently,i have missing recordings or recordings that show full time but only play 2 minutes and recently a recording that froze part way through that would not rewind or fast forward.i have unplugged the box and also restarted it and it seems to work normally for a time,i am thinking of getting a replacement but i do not want to lose my 80 plus recordings? does Telus retain those in a cloud? any suggestions or ideas appreciated! Thank you,best regards
Solved! Go to Solution.
yesterday
HI,
Thanks my pvr now seems to have completely died over the weekend,after restarts,unplugging and rebooting the modem all i get is a black screen with a large red X in the middle of the screen with the number 1 below it? how can i go about getting a replacement? i would appreciate your assistance Thanks Anthony Plowden
Wednesday
Hey @mapp68681 - it depends what version of our Optik platform you have, our old offering had a localized hard drive so your recordings were on-device. Now it is a cloud service.
Please send us a private message and we will investigate the issue
Wednesday
Wednesday
Hey, this is still a public comment but we'll message you
yesterday
HI,
Thanks my pvr now seems to have completely died over the weekend,after restarts,unplugging and rebooting the modem all i get is a black screen with a large red X in the middle of the screen with the number 1 below it? how can i go about getting a replacement? i would appreciate your assistance Thanks Anthony Plowden